Privacy Policy

Last Updated: November 5, 2024

We value your trust and understand the importance of your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, outlines our data handling practices, and provides guidance on how you can exercise your privacy rights.

The Personal Information We Collect

When you use our services, you upload files to our platform for storage, which we refer to as your "files." In addition to the content you choose to upload, we also collect certain information about you as part of our service delivery. We refer to this information as your "personal information."

Types of Personal Information We Collect:

  • Account Information: When you create an account with MyXABL, we collect information such as your name, email address, and password. This information is necessary for account creation, authentication, and security purposes.
  • Contact Information: We may collect additional contact details that you provide, such as your phone number, to facilitate communication and verification.
  • Billing Information: If you subscribe to a paid service, we will collect billing information, including payment method details, billing address, and transaction history. This information is essential for processing payments and managing your subscription.
  • Usage Data: We automatically collect information about how you interact with our services, including the files you upload, access patterns, and device information. This helps us improve our services and provide you with a better user experience.
  • Technical Data: We may also collect information about your device and internet connection, such as IP address, browser type, and operating system, to ensure our services function properly and to enhance security.

Purpose of Collecting Personal Information

We collect your personal information to:

  • Provide, maintain, and improve our services.
  • Communicate with you about your account, including important updates and changes.
  • Process your transactions and manage your billing.
  • Personalize your experience and respond to your inquiries and support requests.
  • Monitor and analyze usage trends to enhance service functionality and user experience.
  • Ensure the security of our platform and protect against fraudulent activities.

Your privacy is important to us, and we are committed to handling your personal information in accordance with our Privacy Policy.

Personal Information You Provide to MyXABL

When you request to use MyXABL's services, we may ask you to provide certain personal information. This information is essential for us to create an account, process your requests, and enhance your overall experience with our platform. Below are the types of personal information you may be asked to provide:

  • Account Creation: When you create a MyXABL account, we will ask for your email address and a password. This information is necessary for authentication and securing your account.
  • Contact Information: We may also request your phone number for several purposes, including:
    • Two-factor verification to enhance the security of your account.
    • Sending important service alerts, notifications, and updates regarding your account and our services.
  • Billing Information: If you choose to subscribe to one of MyXABL's paid services, we will ask for billing information. This typically includes:
    • Payment method details (such as credit card information).
    • Billing address.
    • Transaction history for managing your subscription and payments.
  • Shipping Information: If you order a physical item from us, such as a Restore by Mail service, we will request your shipping details to ensure timely and accurate delivery.
  • Additional Personal Information: At times, we may ask for other information, such as your name or the name of your company, to personalize your experience and improve our services.
  • Communication and Feedback: During your interaction with MyXABL, you may choose to provide personal information through various channels, such as:
    • Emails sent to our support team.
    • Chats with customer service representatives.
    • Responses to surveys or feedback forms.
    • Comments on our blog posts or content shared on social media platforms like Twitter or Facebook.
  • Referral Information: If you refer a friend to MyXABL, we will ask for their email address. After obtaining this information, MyXABL will contact your referred friend to seek their consent before proceeding to communicate with them regarding our services.

We value your trust and are committed to handling your personal information responsibly and in accordance with our Privacy Policy. Your personal information helps us deliver better services, respond to your inquiries, and improve your overall experience with MyXABL.

Personal Information That MyXABL Collect Automatically

When you use MyXABL's cloud storage services to upload your files, the content of those files may contain personally identifiable information, both in the file contents and in associated metadata. However, this Privacy Notice specifically pertains to the information we collect regarding your account and not to the content you store on our system.

In the course of using any MyXABL product, we may automatically collect certain information from and about your device. This data collection includes the following types of information:

  • Device Information: We gather details about your device's software and hardware specifications, including:
    • The type of device you are using (e.g., desktop, laptop, mobile).
    • The operating system and its version (e.g., Windows, macOS, Linux, iOS, Android).
    • The device model and manufacturer.
  • Internet Protocol (IP) Address: We collect your IP address, which can provide us with information about your general location and helps us to maintain security measures against unauthorized access to your account.
  • Access Logs: For each request you make to MyXABL, we log the date and time of the request. This information is critical for monitoring and analyzing service usage, ensuring stability, and troubleshooting issues.

Collecting this information enables us to:

  • Diagnose problems more effectively and resolve issues with our products.
  • Provide you with responsive customer support by understanding your environment and context.
  • Inform you about operating systems or versions we may no longer support, ensuring you are aware of any potential compatibility issues.
  • Maintain the continuous functionality and performance of our services, allowing us to optimize your experience with MyXABL.

We are committed to protecting your information and using it responsibly, in line with our Privacy Policy. This automatic data collection is essential for us to enhance our services and provide you with a seamless user experience.

Personal Information That MyXABL Collect From Third Parties

To enhance our understanding of user experiences and improve the services we offer, MyXABL may collect additional information about you from third-party sources. This data is primarily gathered to help us refine our offerings and ensure we meet your needs effectively. The types of information we may collect from third-party tools include:

  • User Interaction Data: We utilize analytics tools to monitor user engagement on our website. This includes:
    • Clicks and Navigation Paths: Tracking where users click and how they navigate through different versions of our site. This information helps us identify which features and layouts are most effective.
    • Mouse Movement Recordings: Analyzing the movement of users' cursors on key web pages to understand how they interact with our content and where they may experience challenges.
  • Webpage Performance Metrics: We collect data on page visits and user behavior to evaluate the effectiveness of our website. This enables us to:
    • Determine which pages are performing well and which may require updates or redesigns.
    • Identify trends in user behavior that inform future improvements to our services.
  • Surveys and Feedback: We may invite users to participate in voluntary surveys. The information gathered through these surveys provides us with valuable insights into user satisfaction and areas for enhancement.
  • IP Address Information: We may also collect your IP address from third-party tools. This information assists us in analyzing traffic patterns and understanding the geographical distribution of our users.

We encourage you to review our MyXABL Cookies Policy for further details on how we use cookies and similar technologies to collect data from third-party sources.

By gathering information from third parties, we aim to improve your experience with MyXABL and provide you with tailored services that meet your needs. Your privacy and satisfaction are our top priorities, and we handle all collected data in accordance with our Privacy Policy.

What MyXABL Does With Your Personal Information

At MyXABL, we prioritize your privacy and the security of your personal information. Under no circumstances do we rent, trade, or share your email address or any other personal information with third parties for their marketing purposes without your explicit consent. The information we collect through our products and services may be used for several important purposes, including:

  • Service Operation and Maintenance: To provide, operate, optimize, and maintain our online platforms, products, and services, ensuring a seamless user experience.
  • User Understanding and Experience Customization: To understand how you use our products, allowing us to tailor your experience and enhance our services to better meet your needs.
  • Account Management: To facilitate the setup and management of your online accounts, ensuring secure access and user-friendly navigation.
  • Order Processing and Fulfillment: To process and fulfill your online orders, including sending you updates about your orders and any changes to service availability.
  • Marketing Communications: To send you marketing communications that we believe will be of value to you, provided it aligns with your preferences and consent.
  • Customer Support Services: To offer customer support through online chat services, and to address any inquiries or requests you send via email.
  • Resource and Information Access: To provide you with information and access to resources or services that you have requested from us, ensuring that you have all the tools you need.
  • Product Improvement: To analyze and improve the layout, navigation, and content of our online products, making our services more intuitive and user-friendly.
  • Technical Issue Identification: To identify and resolve server problems or other IT/network issues that may affect our services, ensuring high availability and reliability.
  • Fraud Prevention and Security: To prevent abuse of our products and services, investigate and prevent fraudulent transactions, unauthorized access, and other illegal activities.
  • Legitimate Business Purposes: To carry out other legitimate business purposes, such as further improving our products and services, as well as other lawful purposes that we will communicate to our users and clients as necessary.

By using your personal information in these ways, we aim to create a more secure, efficient, and personalized experience for all our users. Your trust is essential to us, and we are committed to handling your data responsibly and in accordance with our Privacy Policy.

Email Communications

At MyXABL, we value communication with our users and keep you informed through email. You may receive two primary types of emails from us:

  • Service Emails: These emails are essential for the operation of your account and include important notifications related to our services, such as:
    • Confirmation of password changes
    • Alerts regarding the expiration of your credit card
    • Responses to support inquiries
    Opt-Out Policy: You cannot opt out of receiving Service Emails, as they are integral to the services that MyXABL provides. However, you can manage certain preferences for these emails by signing into your account. To stop receiving all Service Emails, you must cancel your service, delete your account, and uninstall the MyXABL software from your devices.
  • Marketing Emails: These emails are designed to keep you updated on MyXABL’s offerings and include:
    • Company news and updates
    • Tips and tricks for using our services
    • Promotions and referral programs
    Opt-Out Options: Upon creating your MyXABL account, you will have the ability to manage your email preferences, including opting out of all Marketing Emails. You can also unsubscribe at any time by using the unsubscribe link provided in any marketing email or through your account settings.

Purpose of Personal Information Processing

We commit to processing your personal information only in ways that are compatible with the purposes for which it was collected or for purposes you later authorize. If we intend to use your personal information for a purpose that significantly differs from the original intent or from what you authorized, we will provide you with the opportunity to opt out before proceeding with that use.

Information Sharing Policy

We share your personally identifiable information only in specific cases outlined below:

  • Service Providers and Vendors: We work with trusted third-party vendors who require access to your personal information to help us operate, improve, and deliver our services. This includes:
    • Processing payments securely
    • Sending marketing emails, based on your preferences
    • Delivering service-related emails
    • Sending Text notifications, such as for two-factor authentication
    • Providing customer support and facilitating online chat services
      (Please see our Cookies Policy for further details on data handling by third parties.)
  • Legal and Regulatory Disclosures: We may disclose your personal information as required or permitted by law, including:
    • To comply with legal or regulatory obligations, court orders, or other judicial mandates
    • In response to legitimate requests from public authorities for law enforcement or national security purposes
    • To protect our rights, interests, or property, as well as the rights and property of third parties
    • To investigate suspected misuse of our products or services
    • To protect the vital interests of any individual
  • Business Transactions: If MyXABL is involved in a merger, sale, restructuring, or similar transaction, your personal information may be disclosed as part of the process.
  • Referral Programs: If you sign up using a referral, we may notify the referrer to confirm that their referral was used.
  • Administrator Access: If you use MyXABL as part of an organization where an administrator manages the account, the administrator may have access to your account and files. Please refer to your organization’s internal policies for more information.
  • User-Controlled Sharing (Cloud Storage): Cloud Storage users can allow third-party access to specific content through APIs or shared links. Any shared data is subject to the terms and policies of the third-party service accessing it.
  • Direct Sharing Features: Certain MyXABL features allow you to share files or personal information directly with others through shared links or collaborative folders.
  • Aggregated, Non-Identifying Data: We may share anonymous, aggregated usage data with third parties for purposes like research, analytics, and business insights. This data does not identify individual users.

Data Retention

MyXABL will retain your personal information only as long as needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is mandated. Reasons we may keep certain data for extended periods include:

  • Security, Fraud, and Abuse Prevention: To protect our platform and users.
  • Financial Record-Keeping: For accounting and auditing purposes.
  • Legal and Regulatory Compliance: To adhere to applicable laws and regulations.
  • Service Continuity: To ensure our services are uninterrupted and consistently available.
  • Direct Communications: For responses to support requests and inquiries.

Once we no longer have a legitimate business need for your personal information, we will delete or anonymize it. If deletion is not feasible (e.g., due to data stored in backup archives), we will securely store and isolate the information from further processing until it can be deleted.

Information Protection

When you enter sensitive information, such as credit card details, on our website or app, we secure it using Secure Socket Layer (SSL) technology. For online purchases, your credit card number is encrypted and securely transmitted to our payment processor, Stripe, for processing. Our employees do not have access to your full credit card information, and we do not store PIN data or 3-digit security codes.

To protect your personal information, we apply rigorous technical and organizational safeguards to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction of your data—both during transmission and after receipt. However, while we work to provide high-level security, no data transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Cookies

Like most e-commerce websites, we use cookies and similar tracking technologies ("Cookies") to collect and utilize personal information about you. These Cookies help us understand your preferences, enhance your experience, and improve our services. For more details on the types of Cookies used by us and our partners, the purposes they serve, and how you can manage your Cookie settings, please refer to our Cookies Policy.

Data Protection and Privacy Rights

We are committed to honoring data protection and privacy rights, as provided by various national and state regulations, for all our users worldwide. For more information on how to exercise or restrict specific processing activities, please review our Privacy Policy. Here’s a summary of rights you may be able to exercise:

  • Access: Request a copy of the personal information MyXABL has collected about you.
  • Correction or Deletion: Request updates, corrections, or deletion of your personal information.
  • Portability: Request the transfer of your personal information in a portable format, where feasible.
  • Withdraw Consent: If you previously consented to our processing of your information, you may withdraw this consent. This withdrawal will not impact the legality of processing conducted before your request, nor will it affect processing based on lawful grounds other than consent.

To process your request, the following may apply:

  • Verification: We may require verification of your account ownership.
  • Jurisdiction-Specific Rights: When privacy rights differ by region, we aim to uphold the specific rights applicable to your location.
  • Legal Exceptions: Some requests may be limited under certain legal or regulatory conditions.

To exercise your privacy rights, please submit a data subject request by emailing us at [email protected].

Linking to Other Websites

Our website may contain links to third-party websites and plugins (such as social media sharing buttons) operated by other companies. MyXABL is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any other websites you visit after leaving our site. This Privacy Policy applies solely to information collected through MyXABL’s products.

Do Not Track

Certain browsers allow you to send a "Do Not Track" signal to indicate your preference not to have your online browsing activity monitored. However, as there is currently no consensus within the Internet community on how to best implement these requests, MyXABL does not respond to "Do Not Track" signals at this time.

Updates to This Privacy Notice

We may periodically revise this Privacy Policy to reflect legal, technical, or business developments. When we make significant updates, we will notify you in a manner aligned with the nature of the change. Where required by applicable data protection laws, we will seek your consent for substantial changes to this Privacy Policy.

The "last updated" date at the top of this Privacy Notice indicates when it was most recently revised. All updates will apply to current and past users of the website, superseding any previous versions that may conflict with the revised terms.

Contact Information

If you have any questions or concerns about our collection, use, or disclosure of your personal information, please feel free to reach out to us at [email protected].

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